Frequently Asked Questions

What is PinkZippr?

PinkZippr is a gay dating app, that allows users to match up based on their personal preferences.

How do I register?

Registration is simple, use your email, Facebook or Google+ account to sign up one time and you are registered. You will need to fill up your profile and preferences so you can be matched.

How am I matched?

You are matched 2 ways. One through the Preferences where you select the age range, body type, ethnicity, and type of engagement. Next, you are matched based on location and who's closest to you by setting the vicinity. (for the paid version, you may select the city of choice so matches are made then)

How many profile pictures can I have?

On the free version, you will have only 1 profile picture. On the paid version you will have 5.

Can I chat with a person I haven't been mutually matched with?

Yes, if you are interested in a person and you UnZip them, then you may begin chatting with them even if they have not UnZipped you back

How do I select a person I am matched with?

To select a person that you like in your home page, then simply click the person's profile picture, and pull the zipper down. If you want to see the details of the prerson, tap the picture once to bring up the profile. You may also select a person based on their profile details by clicking the tab at the bottom right to add them to your Zipped category. To back out, simply tap the arrow on the upper left to get back to the picture.

How do I pass on a person I'm matched with?

To pass on a profile you do not like, simply zip up to pass on the match. That person will not show up again your page for another 2 weeks, so be careful if you pass on a person.

Is my data secure? Can my personal details be viewed?

Yes your data is secure as SSL and encryption is used to protect your data. In addition, payment is done using Google Play & Apple Pay modules.

Why don't i get notificaitons?

You may not be getting notifications because of the following reasons. 1) No one is sending you a message. 2) the sound option is turned off 3) you may need to logoff and on again

How do I remove a person from my favorites?

Simply click a person on your favorites list and tap the picture to bring up the profile and tap the bookmark at the bottom right.

What can I send in the chat?

You may send text, emojis, pictures and recorded video in the chat function

Can I create a group chat?

In this version, there are no group chats. In the next release there will be public chats that you may join. For futre releases we are reviewing the grouop chat

What do I do if I forget my password?

If you forget your password, simply click the Forgot Password link and follow instructuions. You will need to verify change password via link through the registered email.

I can't log into my account?

Please ensure that you are using a valid email address and password. If you are 100% certain, please send us a support inquiry and we will get back to you

How can I edit my preferences or profile?

Simply select the settings icon on the upper right hand side of your screen to access the settings panel. There you can modify your profile or search preferences

What is a Zip? (add the icon so users know what to tap to access this feature)

A zip is a 5 second video recording you can send to a match you take interest in. It's purpose is to send a video that shows your most recent self to your match to help you validate that the user's profile is not fake. Just tap on the (insert icon) on your match's proile page to access this feature.

Should I have questions or concerns with my account, how do I get help?

Please email us at feedback@pinkzippr.com if you have questions and concerns and we'll get back to you as soon as we can.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

www.pinkzippr.com
Door 8 Teresa Building Lacson St.Mandalagan
Bacolod City, Negros Occidental 6100
Philippines
feedback@pinkzippr.com